We live in a social and interactive world. Our success in life depends on our ability to communicate and interact with each other – at home, at school, at work, everywhere. In this powerful episode, communication expert Mary Shores explains how to communicate in a way where everyone feels heard, understood, and valued. Plus, the 5 words that you should remove from your vocabulary today. Listen Now!
Mary Shores is a multi-million-dollar CEO, social entrepreneur, best-selling author, and keynote speaker. She has over 20 years’ experience as a no-nonsense CEO in the challenging industry of debt collection. Her natural storytelling ability and research-backed lessons will motivate you and inspire you to be a master at communications and achieve more in life.
In this episode, you’ll learn:
- Is your communication connecting or disconnecting? [04:31-05:13]
- A powerful way to collect debt [07:04-07:26]
- The power of communication – how it builds trust and loyalty [10:53-19:39]
- Basic Human Fears [13:30-15:53]
- Triggered Conversation – Frequency scale of emotions [17:05-18:16]
- Mary’s ‘Do not say list’ [22:29-25:31]
- Steps on how to communicate effectively: The act of validating [25:32-47:03]
- Big AHA of this episode [34:09-35:41]
- Human’s greatest point of suffering [35:47-36:31]
- Planting a seed of happiness [42:26-43:43]
- The Action Statement – Highlighting what you can do [43:43-47:03]
- And much more…
Conscious Communications book by Mary Shores
The Four Horsemen by Dr. John Gottman
The Art of Communicating book by Thich Nhat Hanh
Blink book by Malcolm Gladwell
Connect with Mary Shores:
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